Cancellation and Refund Policy

Important Notice

ShopFromBio is a platform that connects store owners with customers. We are not involved in the actual transaction between you and the store owner.

All cancellation and refund policies are determined by the individual store owners.ShopFromBio is only liable for transactions between ShopFromBio and store owners (platform services). ShopFromBio is NOT liable for any refunds, cancellations, or disputes between customers and store owners.

For any cancellation or refund requests, please contact the store owner directly. ShopFromBio acts solely as a platform facilitator and does not bear any responsibility for customer-to-store-owner transactions, refunds, or cancellations.

1. Overview

ShopFromBio is a platform that facilitates connections between customers and independent store owners. All cancellation and refund policies are determined by each individual store owner and are subject to their specific terms and conditions. ShopFromBio does not set, enforce, or guarantee any cancellation or refund policies. This document provides general information about how the platform operates, but all decisions regarding cancellations and refunds are made by the store owners.

2. Order Cancellation

All cancellation requests must be directed to the store owner.ShopFromBio does not process cancellations or make decisions regarding cancellation eligibility.

2.1 Customer-Initiated Cancellation

To cancel an order, you must contact the store owner directly via WhatsApp or through the contact information provided on the store page. Cancellation eligibility and any associated fees are determined solely by the store owner's policy. ShopFromBio has no control over or liability for cancellation decisions.

2.2 Store Owner Cancellation

Store owners may cancel orders at their discretion. If a store owner cancels your order, any refund processing is handled by the store owner according to their policy. ShopFromBio is not responsible for refund processing or any delays in refunds.

3. Cancellation Timeframes

Cancellation timeframes and policies are set by each store owner.The following are general guidelines, but actual policies may vary:

Before Confirmation: Policies vary by store
After Confirmation: Cancellation policies and fees are determined by the store owner
Prepared Orders: Eligibility for cancellation is determined by the store owner
Shipped Orders: Cancellation and return policies are set by the store owner

ShopFromBio does not guarantee any cancellation timeframes or policies.

4. Refund Eligibility

All refund eligibility is determined by the store owner's policy.ShopFromBio does not determine refund eligibility or process refunds. Refunds are handled directly between you and the store owner. The following circumstances may or may not be eligible for refunds depending on the store owner's policy:

Order cancelled by the store owner (refund policy determined by store owner)
Order cancelled by customer (subject to store owner's policy)
Items received are damaged, defective, or not as described (handled by store owner)
Wrong items delivered (handled by store owner)
Order not delivered within promised timeframe (subject to store owner's policy)
Payment errors (contact store owner and payment provider)

ShopFromBio is not liable for any refunds and does not guarantee refund eligibility.

5. Non-Refundable Items

Determination of non-refundable items is made by each store owner.ShopFromBio does not classify items as refundable or non-refundable. The following are general examples that may be subject to store owner policies:

Perishable goods (policies vary by store owner)
Customized or personalized items (subject to store owner's policy)
Digital products or services (subject to store owner's policy)
Items damaged due to customer misuse (determined by store owner)
Orders cancelled after preparation begins (subject to store owner's policy)

6. Refund Process

All refunds are processed directly by the store owner.ShopFromBio does not process refunds and is not involved in the refund transaction.

6.1 Requesting a Refund

To request a refund, you must contact the store owner directly via WhatsApp or through the contact information provided on the store page. Include your order number and reason for the refund request. ShopFromBio cannot process refund requests and will direct you to contact the store owner.

6.2 Refund Processing Time

Refund processing times are determined by the store owner and may vary. ShopFromBio does not guarantee any refund processing times and is not responsible for delays.

6.3 Refund Method

Refunds are issued by the store owner according to their policy and payment method. ShopFromBio is not involved in refund methods or processing.

7. Partial Refunds

Partial refund eligibility and processing are determined by the store owner's policy. ShopFromBio does not process partial refunds and is not liable for any partial refund decisions or delays.

8. Store-Specific Policies

Each store owner sets their own cancellation and refund policies.These policies may be communicated to customers at the time of purchase or displayed on the store page. Store-specific policies take precedence over any general information provided here. ShopFromBio is not responsible for store owner policies or their enforcement.

9. Disputes and Platform Liability

ShopFromBio is a platform connecting store owners and customers.We are not a party to transactions between customers and store owners.

ShopFromBio is only liable for transactions between ShopFromBio and store owners (such as platform subscription fees and service agreements). ShopFromBio is NOT liable for any disputes, refunds, or cancellations between customers and store owners.

If you have a dispute with a store owner regarding a cancellation or refund, you must resolve it directly with the store owner. ShopFromBio does not mediate disputes or bear any responsibility for customer-to-store-owner transaction issues.

For technical issues with the platform itself (not transaction-related), you may contact us at our contact page.

10. Platform Disclaimer and Liability

ShopFromBio is a platform service only. We provide the technology and infrastructure to connect store owners with customers.

Scope of ShopFromBio's Liability

ShopFromBio is only liable and responsible for transactions between ShopFromBio and store owners (such as platform subscription fees, service fees, and other agreements between ShopFromBio and store owners).

ShopFromBio is NOT liable or responsible for transactions between store owners and customers (including product purchases, service orders, refunds, cancellations, or any disputes related to customer orders).

ShopFromBio does not:

Set or enforce cancellation or refund policies between customers and store owners
Process refunds or handle payment disputes between customers and store owners
Bear any liability for transactions, orders, refunds, or cancellations between customers and store owners
Guarantee refund eligibility or processing times for customer orders
Mediate disputes between customers and store owners regarding orders, refunds, or cancellations

All transactions between customers and store owners, including cancellations and refunds, are agreements solely between the customer and the store owner. ShopFromBio acts solely as a platform facilitator and is not a party to these transactions.

11. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our platform after changes constitute acceptance of the updated policy.

12. Contact Us

For questions about this policy or technical issues with the platform, please contact us at our contact page. For cancellation or refund requests, please contact the store owner directly.